We at Apex Fostering Limited respect your privacy and are committed to protecting it.
For the purpose of the UK data protection laws, the Data Controller is Apex Fostering Limited, registered office at Brickfield House High Road, Thornwood, Epping, Essex, England, CM16 6TH.
Our Data Protection Officer is Sali Walker
Email address: Info@apexfostering.uk
Contact number: 07885 808075
This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
1. Types of Data Collected
We may collect, use, store and transfer personal data from you. This may include but is not limited to
1.1. Identity Data, such as your name, title, marital status, date of birth, gender, a copy of your passport and driving licence,
1.2. Lifestyle Data, such as your current living arrangements, number of dependents, details of languages spoken, employment details, significant relationships, and details of any previous fostering arrangements
1.3. Contact Data, such as your address, email address and telephone number,
1.4. Financial Data, such as bank account and payment card details, national insurance number, confirmation of personal insurance and details of any benefits you may be in receipt of,
1.5. Special Category Data, including your race, ethnicity, sexual orientation, religious or philosophical beliefs and details about your health,
1.6. Criminal Records Data including details of any spent convictions, cautions or warnings,
1.7. Medical Data, including a medical assessment report and details of any social care support you may be receiving,
1.8. Transaction Data, including details about payments to and from you,
1.9. Technical Data, including IP addresses, your log-in data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website,
1.10. Usage Data, including information about how you use our website, products and services, and Marketing Data, such as your preferences in receiving marketing from us and our third parties, and your communication preferences.
1.11. Referral Data, placement information shared at the matching stage from local authorities relating to children or young persons.
1.12. Care Data, covering the key care documents and information relating to children and young persons including care plan, placement plan, risk assessments, personal education plan, pathway plan and other related reports.
1.13. Education Data, such as children or young’s school/other educational information and grades relating to their school performance.
1.14. Special Category data: your racial or ethnic origin, religious or philosophical beliefs, sexual orientation, details of any criminal convictions and details about your health.
2. How Data is Collected
2.1. Collected Through direct interaction,
2.1.1. Complete an application form to become a foster carer either in paper form or via our website,
2.1.2. request further information about becoming a foster carer,
2.1.3. attend one of our fostering information or training events,
2.1.4. complete one of our feedback forms either in paper form or via Survey Monkey,
2.1.5. participate in our assessment process to become a foster carer;
2.1.6. subscribe to our services or publications, or otherwise requesting marketing material to be sent to you, or
2.1.7. correspond with us by phone, email, letters or otherwise.
2.2.1. local authorities and other foster care agencies,
2.2.2. Form F assessors and panel members responsible for evaluating your application,
2.2.3. Your GP or medical practice,
2.2.4. Disclosure and Barring Service (DBS),
2.2.5. your employer or other referees,
2.2.6. analytics providers (such as Google),
2.2.7. advertising networks,
2.2.8. search information providers
2.2.9. providers of technical, payment and delivery services,
2.2.10. Companies House, LinkedIn and the electoral register.
3. How the Data Collected is Used
Your personal information will only be used as legally allowed.
3.1. Generally it will be used when
3.1.1. you have given us consent,
3.1.2. we need to perform a contract we are about to enter into, or have entered into, with you,
3.1.3. where it is necessary for our or a third party’s legitimate interests and your interests and rights do not override those interests, or
3.1.4. where we need to comply with a legal or regulatory obligation.
3.2. To maintain records of:
3.2.1. all children placed with foster carers;
3.2.2. all persons who apply to become foster carers;
3.2.3. all approved foster carers;
3.2.4. all employees;
3.2.5. all accidents occurring to children while placed with foster parents;
3.3. To process your application to become a foster carer
3.4. To carry out criminal records and background checks and obtain references from your employer or other personal referees to assess your suitability as a foster carer.
3.5. To register you as an approved foster carer and keep an ongoing case record.
3.6. To assess your suitability to accept the placement of a child into your care
3.7. To provide details of the placement to the relevant authority
3.9. To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to allow you to participate in interactive features of our service, when you choose to do so, to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and to make suggestions and recommendations to you and other users of our website about services that may interest you or them
3.10. To provide you with information about special offers and other products we sell that are similar to those that you have already received from us
3.11. It will be necessary to take steps at the request of the data subject prior to entering into a contract. Where this involves special category data, it will be necessary for the provision of social care or treatment, or the management of health or social care systems and services.
3.12. It will be necessary for us to comply with a legal obligation to which we are subject under Fostering Services (England) Regulations 2011 legislation. It will be necessary for the performance of the contract between you and us. Where this involves special category data, it will be necessary for the provision of social care or treatment, or the management of health or social care systems and services.
3.13. It will be necessary for our legitimate business interests, namely to ensure you are aware of our current terms and conditions
3.15. Where you have previously received marketing communications from us, then it will be necessary for our legitimate business interests, namely to ensure you continue to receive communications that you have previously agreed to receive In all other cases, we will only do this if you give us your consent
Personal information will only be used for the purpose for which we have collected it. Your personal information may be processed, without your consent or knowledge, in compliance with the above rules, where it is required or permitted by law.
4.2. Cookies are used to track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
4.3. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
4.5. Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
5. Disclosure of your information
We may share your personal information with the parties set out below:
5.1. providers of IT and system administration services to our business, including CHARMS, Survey Monkey, website, and Intranet.
5.2. providers of email marketing platforms and web-based project management applications to our business, including MailChimp, Egress, Survey Monkey and CripTo,
5.3. our professional advisers (including solicitors, bankers, auditors and insurers),
5.4. HM Revenue & Customs, the Information Commissioner’s Office, regulators and other authorities who require reporting of processing activities in certain circumstances,
5.5. The Disclosure and Barring Service (DBS),
5.6. other foster care agencies, social workers, police, Ofsted and local authorities where necessary,
5.7. Form F assessors and panel members,
5.8. training providers or external events organisers,
5.9. social media outlets, including Facebook and Twitter,
5.10. our property landlords, or their agents, for our serviced or leased offices,
5.11. analytics and search engine providers that assist us in the improvement and optimisation of our website, and
5.12. third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this policy.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
6. Where we store your personal information
All information you provide to us is stored on our secure servers .We will take all steps reasonably necessary to ensure that your data is treated securely, including taking the following safeguards:
6.1. Building entry controls. There is a reception. Our office is locked and only accessed by senior management.
6.2. Secure lockable desks and cupboards. Desks and cupboards are kept locked when not in use if they hold confidential information of any kind.
6.3. Methods of disposal. Paper documents are disposed of by shredding in a manner that ensures confidentiality.
6.4. Firewalls and encryption. We apply industry-standard firewall protection and encryption technology.
6.5. Password protections, a password protector is used to save passwords.
6.6. Training. We ensure our employees are trained in the importance of data security and the use of password protectors.
6.7. Cyber Essentials. Maintenance of cyber essentials accreditation.
6.8. Overseas transfers. Whenever we transfer your personal information outside the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring that we apply appropriate safeguards (either by transferring data only to recipients in the European Union, to recipients in countries approved by the European Commission, to recipients that are party to the EU-US Privacy Shield, or by using specific contracts approved by the European Commission).
If you are concerned about the levels of data security in any of those countries, please let us know and we will endeavour to advise what steps will be taken to protect your data when stored overseas.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. How long we will store your personal information
The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows: